Tobacco products and products with nicotine are not sold online! You can only view ad compare the current sales prices in our blog.
They are only sold in our physical shop, where you are welcome.

General questions about tobacco products, such as
- What is roll-your-own tobacco?
- How much am I allowed to take abroad?
- ...
We are unable to answer these daily questions.

Company data :
ESQW SRL
Rue de la croix rouge 1
7740 Pecq

Physical shop :
SMOKERSHOP
Rue de Courtrai 33
7740 Pecq

Our opening hours

Phone numbers :

+32 (0) 498 92 18 53 (French)
+32 (0) 470 80 10 50 (English)

You can reach us by phone during the opening hours of our physical shop SmokerShop.

Store information

Rue de Courtrai 33
7740 Pecq
Belgium

Contact us

Due to the increase in product prices and transport costs, as well as the Alcome tax (France) that we have to pay, we are forced to increase the selling prices of our products to a limited extent.

Frequently asked questions

The most frequently asked questions are answered here, this list is constantly updated with the questions that customers ask us.

Do you have a question? Please feel free to contact us via our contact form below.

How do I place an order?

Was my order successful?

When will I receive my order?

How to track my order?

Can I change my order?

I have a complaint where can I go?

What is our return policy?

Have you received my return?

When will I receive my refund?

What payment options do you accept?

Do you store my payment information?

Is the webshop secured?

Who's Mollie payments?

How can I calculate my transport costs?

When is my delivery free?

From where are your products shipped?

How long does it take to ship? (Belgium)

How long does it take to ship? (Netherlands)

How long does it take to ship? (France)

How can I track my package?

Who is Sendcloud?

I have a complaint where can I go?

How do I use my promo code?

Stock products webshop and physical shop

Packaging

Transport, no receipt of product

Transport damage