Terms and conditions

1.1 These general terms and conditions of sale apply to the use of the website and online shop smokershop.be of FlowCore Srl, company number 1036.070.163, registered office at Rue de la Croix Rouge 1, 7740 Pecq, Belgium (hereinafter "the seller").

1.2 Every contract between the seller and the buyer is subject to these terms, unless expressly agreed otherwise in writing. The buyer's own general terms do not apply.

1.3 These terms exist in Dutch, French and English. If the versions differ, the version in the language in which the buyer placed the order prevails.

1.4 With every order, the buyer accepts these terms by ticking the box for the general terms and conditions. Without that tick, no order can be placed.

1.5 The shop sells smoking articles. The buyer declares to be at least 18 years old. Proof of identity may be requested when collecting a parcel at a pickup point. At checkout, the buyer confirms for smoking articles to be 18 years or older. If the buyer turns out to be a minor, the seller may cancel the order and refund the amount paid.

2.1 Every order is subject to the general terms and conditions published on the website at the time of the order.

2.2 The shop is intended for consumers within the meaning of Book VI of the Belgian Code of Economic Law. Orders are deemed to be placed for private use.

2.3 The contract is concluded when the buyer confirms and pays the order. The buyer then receives a confirmation by email.

2.4 The seller delivers while stocks last. The stock is shared with our shop in Pecq. If an item turns out to be unavailable after the order, the seller informs the buyer and refunds the full amount of that item, at the latest within 14 days.

2.5 The seller may refuse an order in case of a serious suspicion of abuse or bad faith.

3.1 All prices are in euros, including VAT and all other taxes. Shipping costs are shown separately before the buyer confirms the order. An overview per country is on the page Delivery and payment.

3.2 The price applies to the item as described. The photos show the item as faithfully as possible; slight differences in colour are possible.

3.3 An obvious error in the price or description, such as a typing error, does not bind the seller. In that case the seller informs the buyer, who may then cancel the order free of charge.

4.1 When ordering, the buyer chooses one of the delivery methods shown at checkout: home delivery with DPD (the default) or delivery to a DPD Parcelshop. Delivery times and shipping costs per country are on the page Delivery and payment.

4.2 After shipping, the buyer receives an email with a link to track the parcel online.

4.3 If the buyer is not at home, the carrier may leave the parcel with a neighbour or at a pickup point.

4.4 When collecting a parcel at a pickup point, the buyer shows a valid proof of identity, or a proxy with a copy of the buyer's proof of identity. The parcel stays at the pickup point for 7 days.

4.5 If the parcel is not collected within that period, it is returned to the seller. The buyer can then collect it free of charge in our shop SmokerShop, Rue de Courtrai 33, 7740 Pecq, or have it shipped again after paying the shipping costs through a payment link.

4.6 The seller delivers at the latest within 30 days after the order. If that is not possible, the buyer may cancel the order free of charge and the seller refunds the full amount.

4.7 The risk of loss or damage passes to the buyer when the buyer, or a person the buyer designates, receives the parcel.

4.8 Due to unforeseen circumstances, the carrier may deliver the parcel to a pickup point instead of the buyer's address. The buyer collects it there as set out in 4.4.

4.9 Every delivery is traceable: the carrier records the time and the GPS location of the hand-over. In case of a dispute, the seller may request this data from the carrier.

5.1 The buyer has the right to withdraw from the purchase within 14 days without giving any reason. This period starts on the day the buyer, or a person the buyer designates, receives the goods.

5.2 To exercise the right of withdrawal, the buyer informs the seller clearly before the end of the period, by email to info@smokershop.be, through the chat on our website or by letter to FlowCore Srl, Rue de la Croix Rouge 1, 7740 Pecq, Belgium. The buyer may use the model form below, but this is not required. The seller confirms receipt by email.

5.3 The buyer returns the goods within 14 days after the notification to: SmokerShop, Rue de Courtrai 33, 7740 Pecq, Belgium. The direct cost of returning the goods is borne by the buyer.

5.4 The seller refunds all payments within 14 days after the notification, including the original delivery costs. If the buyer chose a more expensive delivery method than the least expensive standard delivery, only the cost of that standard delivery is refunded. The refund is made with the same means of payment as the purchase. The seller may withhold the refund until the goods have been received back or until the buyer has shown proof of having sent them back, whichever comes first.

5.5 The buyer may only unpack and inspect the goods as far as necessary to decide whether to keep them. Returned goods must not have been used and are returned with all accessories and, where possible, in their original packaging. If the value of the goods has decreased through handling beyond what was necessary, the seller may charge for that decrease.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

To: FlowCore Srl (SmokerShop), Rue de la Croix Rouge 1, 7740 Pecq, Belgium
I hereby give notice that I withdraw from my contract for the sale of the following goods:
- Order number:
- Ordered on / received on:
- Name:
- Address:
- Signature (only if this form is on paper):
- Date:

6.1 All goods are covered by the legal warranty of 2 years from delivery. It covers any lack of conformity that existed at the time of delivery. A defect that appears within 2 years of delivery is presumed to have existed at the time of delivery, unless proven otherwise.

6.2 In case of a defect, the seller repairs or replaces the item free of charge. If that is impossible or disproportionate, the buyer is entitled to a price reduction or to cancel the sale.

6.3 The buyer reports a defect within 2 months of discovering it, by email to info@smokershop.be or through the chat on our website, with the order number or invoice.

6.4 The warranty does not cover normal wear, such as a used-up flint or gas filling, nor damage caused by an accident, a fall, incorrect use, not following the instructions, poor maintenance (such as tobacco residue in a tube filler), or a modification of the item by the buyer.

6.5 The buyer may also report any other complaint by email or through the chat. The seller replies as quickly as possible, and at the latest within 7 working days.

6.6 If a parcel arrives damaged, or was left outside without the buyer's consent, the buyer reports this as soon as possible by email or through the chat, with the order number. To file a claim with the carrier, the seller needs photos of the parcel from every side, of the contents and the damaged products, and of the spot where it was left. Without these photos the carrier accepts no claim. The buyer keeps the parcel and the packaging until the claim is settled. The buyer's statutory rights remain unaffected in any case.

6.7 For some items, such as the Powermatic, the importer gives its own warranty on top of the statutory guarantee. What it covers is stated on the product page or the warranty page. The seller sends the item to the importer for repair. If the importer finds that the defect comes from a cause listed in 6.4, the importer charges for the repair. The seller passes these costs and the shipping on to the buyer. Anyone who sends an item for repair accepts this.

7.1 The buyer pays online when ordering. The order is only processed once the payment has been received.

7.2 In Belgium and the Netherlands, the buyer pays via Mollie, with Bancontact (card or QR code in the app) or iDEAL. In other countries, the buyer pays via PayPal, with Visa or Mastercard without a PayPal account, or with a PayPal account.

7.3 In Belgium and the Netherlands the seller does not accept credit cards. This keeps prices low.

7.4 An order that is not paid is not processed and is cancelled after a few days.

8.1 The website provides information about the seller's products and services. For access to the website and the ordering process, the seller has an obligation of means.

8.2 The seller may at any time temporarily interrupt all or part of the website, for example for maintenance or an update.

8.3 The seller is not liable for damage caused by an internet or system failure, a virus, an intrusion by third parties or force majeure, except in case of wilful misconduct or gross negligence on the part of the seller.

9.1 FlowCore Srl processes personal data in accordance with European Regulation 2016/679 (GDPR) and Belgian privacy law.

9.2 Which data we process, why, how long we keep it and what your rights are: you can read this in our privacy and cookie policy.

10.1 All texts, photos, logos and other parts of the website belong to the seller or its suppliers and are protected by copyright. Nothing may be copied or used without written permission.

10.2 Clipper and the other brand names on the website belong to their respective owners.

11.1 The goods delivered remain the property of the seller until they have been paid in full.

12.1 These terms and every contract with the seller are governed by Belgian law. A consumer living in another country keeps the protection of the mandatory rules of that country.

12.2 In case of a complaint, the buyer first contacts the seller by email to info@smokershop.be or through the chat on our website. If no solution is found together, the buyer can turn to the Consumer Mediation Service, Boulevard du Roi Albert II 8 box 1, 1000 Brussels, consumerombudsman.be.

12.3 In case of a dispute, the courts of Hainaut, Tournai division, have jurisdiction, unless the law grants the consumer another court.

13.1 Tobacco, cigarettes, cigars, e-cigarettes and refills are not sold online. The price lists on the website are information about the prices in our shop.

13.2 By law, some products may not be delivered to every country. For such a product this is clearly shown on the product page and in the cart. It cannot be ordered for a delivery address in that country.

Last updated on 3 October 2026.