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What's wrong with your order?

Choose the topic that best fits your problem. We aim to reply to you within 24 hours on working days.

What is your technical problem?

With these questions, we can investigate your problem more quickly.

Your contact details

Please provide us with the 9 letters of your order. These can be found at the top of your invoice or in your account, in your order details.

Your contact details

Too bad your package is damaged or incomplete! Please provide us with the 9 letters of your order. You can find them at the top of your invoice or in your account, in the details of your order. In order to serve you faster, please send us some pictures of the package and its contents. If you want to send us more than one picture, please use WhatsApp on +32 (0)498 92 18 53.

Technical problem

Describe your problem as briefly as possible. If possible, you may take a print screen of your screen and send it to us using the form below or via WhatsApp at: +32 (0) 498 92 18 53. We will help you as soon as possible!

All questions about our products

If you have a general question about a product, please select the appropriate topic below.

Product information

Questions for proffesional purchase

If you are a business customer and have a question for us, please select the appropriate topic below.

Your professional details

Contact us

Questions about tobacco products

General questions about tobacco products, such as: What is the most cheapest rolling tobacco? How much am I allowed to take abroad? Etc. It is impossible for us to answer these everyday questions. You can only view ad compare the current sales prices in our blog. They are only sold in our physical shop, where you are welcome.