The most frequently asked questions are answered here, this list is constantly updated with the questions that customers ask us.

Do you have a question? Please feel free to contact us via our contact form here.

How do I place an order?

Was my order successful?

When will I receive my order?

Can I change my order?

I have a complaint where can I go?

What is our return policy?

Have you received my return?

When will I receive my refund?

What payment options do you accept?

Do you store my payment information?

Is the webshop secured?

Who's Mollie payments?

How can I calculate my transport costs?

When is my delivery free?

From where are your products shipped?

How long does it take to ship? (Belgium)

How long does it take to ship? (Netherlands)

How long does it take to ship? (France)

How can I track my package?

Who is Sendcloud?

I have a complaint where can I go?

How do I use my promo code?

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