On this page you can read who can write a review at SmokerShop, how we check reviews and what we do with them.
Who can write a review?
Only customers who ordered from us. You can write a review once your order has been delivered, and up to a year after your order: one review per product and one shop review per order. Every new review is marked "Verified purchase": it belongs to an order in our online shop.
Reviews from before 2023 come from an older review module and are not linked to an order. They do not carry that mark.
How do we ask for a review?
Shortly after the delivery you get one e-mail asking you to review your order. In the same e-mail we also ask for a review of our shop on Google. If you no longer want these e-mails, click the unsubscribe link at the bottom of the e-mail or choose it in your account under "My reviews". You can also write a review there at any time.
No reward
We give no discount, voucher, gift or any other reward for a review, not even for a positive one. From 2023 to 2025 we did give a discount voucher for a review. Reviews from that period are still online.
How do we check reviews?
We read every review before it goes online, and we publish positive and negative reviews. We never change the text of a review. We do not publish a review that:
- contains advertising or spam;
- is offensive, discriminatory or threatening;
- contains personal data of someone else;
- is not about the product or your order;
- promotes smoking or claims that a product is healthy or less harmful;
- breaks the law.
The average and the number of reviews count every published review, in every language.
Replies and reports
We may reply under a review. If you think a review does not belong here, click "Report" and choose a reason. We look at every report. You need to be logged in to vote or report.
Your data
With your review we show your first name, the first letter of your last name, the date and your rating. We never show your e-mail address or your order. To have a review removed, contact us. If your account is deleted at your request, your reviews go with it. More in our privacy policy.
Reviews on Google
You can also write a review on Google. Those reviews are on Google and are not covered by this policy.
