Returns

Not happy, or changed your mind? You can send your order back within 14 days, without giving a reason.

Ask first, send later. Never send anything without a request. A parcel without a request cannot be linked to a customer or an order. We first have to find out whose it is and ask you to fill in the request after all. Only then do we handle your return or repair, and that costs you a lot of extra time.

You have 14 days

After delivery you have 14 days to decide whether you keep the products. You may look at them, but not use them. Send them back in the original packaging, with all accessories and in the same state as you received them. The cost of sending them back is yours.

How to send something back

1. Ask for it Ask for your return in your account, under Returns and repairs, or with the button on your order. You do not have to give a reason.
2. Wait for our approval Do not send anything yet. We send you an e-mail with the address and what goes in the parcel.
3. Send it Send the products with the number of your request to the address in the e-mail.
4. Confirmation You get an e-mail as soon as we have received your return.

Send your parcel registered or with a tracking number: we are not responsible for a parcel lost on the way.

Your refund

We check your return in the shop. If everything is in order, we refund the full purchase amount within 14 days, with the payment method you used. We may wait with the refund until we have the products back, or until you show that you have sent them.

Parcel damaged or left outside?

Did your parcel arrive damaged, was it left outside, or is there a wrong product in it? Then we file a claim with the carrier. The carrier always asks for photos: without photos we cannot file a claim.

1. The parcel, from every side Photograph each side of the parcel, with the damage clearly in view, before you throw anything away.
2. The contents Photograph what was inside, the damaged products and the inner packaging.
3. Where it was If the parcel was left outside, also photograph the spot where you found it.
4. Ask for it Ask for a return in your account as soon as you can. Choose "The parcel arrived damaged, or it held a wrong item" and add the photos. Keep the parcel and the packaging until the claim is settled.

We file the claim and keep you informed. It usually takes about 14 days. Then we send your order again, or refund you. All products carry the legal 2-year guarantee.

Every delivery can be traced with the GPS location of the hand-over. In case of a dispute we ask the carrier for it.

Questions?

Ask our customer assistant. Everything about the right of withdrawal is in article 5 of our terms and conditions.